Application Tester & Customer Relations

Location: Madagascar preferred Work System: Remote Working Hours: Full-time, Monday to Friday Schedule: 9: 00 AM – 6: 00 PM France time, adjusted according to winter/summer time difference (CET/CEST)Working hours may differ from the production team, so the role requires strong written reporting, clear handovers, and independent task management. Job Description We are looking for an Application Tester & Customer Relations team member, preferably based in Madagascar, to support software testing and customer communication for our France-based users. This role suits someone who can work independently in a remote setup, without constant supervision or a full-time mentor. The person will test software applications, document issues clearly, prepare written reports, and help ensure customer feedback is understood and communicated to the team. Key Responsibilities Test software applications based on assigned features, flows, checklists, or customer-reported issues. Prepare and execute simple but clear test cases or testing checklists. Identify bugs, errors, unclear behaviour, or user experience issues in the application. Report bugs clearly with reproduction steps, screenshots, screen recordings, expected results, and actual results. Prepare testing reports for completed features, modules, or reported issues. Communicate with customers in French in a professional, clear, and timely manner. Accurately gather customer issues, feedback, and requests. Help translate customer problems into clear internal notes for the product or development team. Provide feedback on functionality, non-functionality, usability, and user experience. Prepare simple customer guidelines, usage notes, or support explanations when needed. Manage daily work updates independently, especially because the role is remote and may not fully overlap with the production team’s working hours. Use AI tools where appropriate to help prepare test cases, structure reports, or clarify internal notes, while personally checking the accuracy of the results. Requirements English skills, especially for written reports, internal updates, and team communication. Basic understanding of software testing, application flow, or quality assurance. Able to work remotely and independently without constant supervision. Strong attention to detail and willingness to check application behaviour carefully. Able to follow instruct...