Capacity Building, HIS Support & Helpdesk Coordinator, Niamey

Capacity Building, HIS Support & Helpdesk Coordinator, Niamey Organization: Palladium Group Country: Niger City: Niamey Office: Palladium Group Niamey, Niger Capacity Building, HIS Support & Helpdesk Coordinator – Niger About the job Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. Palladium operates in over 90 countries with a workforce of 4,000 talented, motivated, and diverse staff. We are seeking to recruit a Capacity Building, HIS Support & Helpdesk Coordinator for Project AFGHS-P in Niger, a USG-funded (U.S. Department of State) project starting on 1 October 2026. This is a locally recruited position and does not include relocation assistance or expatriate benefits. Applicants must have the legal right to live and work in Niger . Position Summary The Capacity Building, HIS Support & Helpdesk Coordinator leads the transfer of skills and services to the Ministry. The position designs training curricula and competency assessment tools, establishes the MoH-owned national HIS helpdesk (levels N1/N2/N3, SOPs and service levels), transfers the national HIS e-learning platform to independent MSHP management, and verifies that trained staff apply their skills independently. The coordinator owns the milestone on the MoH-owned HIS helpdesk and e-learning capability. Location: Niamey, Niger (with field travel to regions and districts) Reports to: Country Lead – Niger (Project AFGHS-P) Expected start: As soon as possible and no later than 31 October 2026 fiAzHoJ DLg4g0 Key Responsibilities Agree with the De-S and obtain written DoS/MoH agreement on the competency standard, the N1/N2/N3 helpdesk operating model, SOP/SLA and e-learning handover scope. Design and deliver training curricula, materials and competency assessment tools; run training of trainers and certify at least five MoH trainers/administrators for the e-learning platform. Establish and support the national HIS helpdesk: ticketing workflow, regional focal points, escalation

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