Consultant, Hospitality Service Quality & Regulation

We don’t just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere. We are a global not-for-profit organisation, operating in more than 40 countries across five continents. Our teams include political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages and are working on over 100 projects, tackling some of the world’s biggest challenges. We’re all here at TBI to make a difference. In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you’re from or who you are, if you’re passionate about the transformative power of progressive politics, we invite you to build a better future with us. Role Summary Role Summary The Tony Blair Institute, in partnership with the Rwanda Development Board (RDB), is seeking an experienced Short-Term Consultant – Hospitality Service Quality & Regulation to support Rwanda’s ambition to deliver a consistently high-quality visitor experience that matches its positioning as a premium tourism destination. Working closely with RDB’s Tourism Office and hospitality regulation and inspection teams, the Consultant will help RDB strengthen how hospitality service quality is defined, inspected, and enforced, so that standards are clear to operators, applied consistently by inspectors, and credible to both the industry and visitors. This is a deliverables-based assignment of up to 50 billable days over approximately four months. The Consultant will produce a defined package: a rapid diagnostic, a tiered service quality standards framework, practical inspection and compliance tools, an inspection operations guide, and a short-term enforcement improvement roadmap. Each deliverable will be ha...