Description du poste
Position: Customer Experience Manager Company: Shoprite Rwanda Location: Kirehe, Rwanda Experience: 5+ years in customer service management Education: Bachelor’s degree in Business Administration or related field Employment Type: Full-time Industry: Retail Department: Customer Service Salary: SSP 800,000 – 1,200,000 per month Vacancies: 1 Company Overview Shoprite Rwanda is a leading retail chain delivering quality groceries, fresh produce, and household essentials to communities across the country. With a strong commitment to customer satisfaction and sustainable growth, Shoprite Rwanda has become a trusted brand in the Rwandan market. The company operates modern supermarkets and hypermarkets, offering a wide range of products at competitive prices. As part of a global retail group, Shoprite Rwanda brings international best practices to the local market, creating vibrant shopping experiences and contributing to the economic development of Rwanda. This dynamic environment provides abundant career opportunities for ambitious professionals seeking to make an impact in the retail sector. The organization values innovation, teamwork, and continuous improvement, making it an ideal place for those who want to grow their careers while serving the community. Job Overview The Customer Experience Manager will lead the strategy and execution of initiatives that enhance the overall shopping journey for our customers in Kirehe and surrounding regions. This role is pivotal in shaping how customers perceive the brand, ensuring that every interaction—from in‑store assistance to online support—delivers exceptional service. Reporting to the Regional Operations Director, the manager will collaborate with cross‑functional teams, including merchandising, marketing, and store operations, to align customer experience goals with business objectives. The successful candidate will drive measurable improvements in customer satisfaction scores, loyalty program participation, and overall sales performance. For more information about our corporate culture and values, visit Shoprite Rwanda Careers . This position offers a unique platform to influence the retail landscape in Rwanda and contribute to the nation’s growing reputation as a hub for quality retail experiences. Key Responsibilities Develop and implement a comprehensive customer experience strategy that aligns with corporate goals...