Description du poste
Overview
Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16, employees help customers in over countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.
At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.
Responsibilities
1. Order Booking & Validation
Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
Serve as first point of contact for order-related clarifications.
2. Order Corrections & Amendments
Assess impact of change requests on orders, licenses, and invoices.
Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
Coordinate escalations with Sales, Finance, and IT as required.
3. License Execution & Delivery
Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as licensing delivery transitions to a self-service model).
Ensure accuracy of entitlement parameters and successful customer delivery.
Generate temporary licenses based on justified business needs, strictly following official Licensing guidelines, approval processes, and compliance requirements.
Track and manage software and license delivery status across systems, including monitoring orchestration progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)
Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)
Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
Troubleshoot basic license issues and escalate complex cases.
4. Invoice Readiness & Management
Ensure orders are invoicing-ready with correct commercial parameters.
Support timely invoice creation and corrections, including credit notes.
Ensure VAT/GST and local tax compliance in invoicing....