Description du poste
Role Overview:
The Logistics Administrator role primarily supports the project management and service teams to ensure exceptional service and quick turnaround is provided to our clients.
This is achieved through fast and effective loading of shipments for clinical trial deployment in a time sensitive industry. We handle shipments containing commodities across clinical trials (Drug product, medical devices and lab kits to name a couple), delivering to clients worldwide.
Our main shipping team manages the overall coordination of shipments, from collection to delivery, while our project management team handles the project overview, client escalations and pre-compliance coordination.
The *Logistics Administrator* plays a crucial support role to both these teams in sitting in the middle to ensure that all shipments are loaded correctly, timeously and any issues are raised with both the project management and service teams, avoiding any escalations or issues that arise, such as kit building and deployment delays.
This role is highly administrative, involving significant data capturing through shipment loading and efficient communication across teams and clients. You will focus on identifying and addressing recurring issues or delays, using this information to suggest process improvements and reduce common errors noted.
As part of your day-to-day responsibilities, you will capture and organise shipment data, process quick turnarounds for clients and loop in respective teams for next steps.
TRANSACTIONAL RESPONSIBILITIES
Efficiently managing shipment loading
Looping in project management and shipping management teams to action next steps and final processing
Supporting the project management team by alleviating pressure related to common shipment loading issues.
Update our CRM (Salesforce) with feedback from these common shipment loading issues and provide solutions for same.
Save and upload any documentation relating to these queries onto the relevant orders.
DATA CAPTURING AND ADMINISTRATIVE RESPONSIBILITIES
Capturing and documenting data on shipments to identify trends, delays, or recurring issues.
Loading of time-pressure shipments for processing on Salesforce and working across project management and
shipping teams to action next steps....