Logistics Controller

Ready-Mix Concrete Logistics ControllerThe Ready-Mix Concrete Logistics Controller will be responsible for managing the logistics operations of our ready-mix concrete supply chain for the Transkei and Lesotho regions, ensuring efficient delivery of concrete products to construction sites while maintaining the highest standards of service. This role requires strong organizational skills, attention to detail, and the ability to coordinate logistics activities to meet customer requirements and project deadlines.Key Responsibilities:Requests and Order Management:Receive request for quotation and attend to within mandated turnaround time/escalate to tenders’ department where required.Receive orders for ready-mix concrete from customers, ensuring to include concrete specifications, quantities, and delivery locations, special instructions, etc.Coordinate with the operational team ensuring timely fulfillment of customer orders.Communicate with customers to confirm order details, delivery schedules, and any challenges experienced.Dispatch and Routing:Plan and optimize delivery for ready-mix concrete trucks based on order locations, traffic conditions, and truck/plant capacities.Monitor truck movements and obtain/provide real-time updates from dispatchers to customers and project stakeholders regarding delivery status.Customer Service:Serve as the primary point of contact for customers regarding concrete orders, delivery inquiries, and scheduling changes.Resolve customer complaints or issues related to delivery delays, product quality, or service discrepancies in a timely and professional manner, by escalating to the appropriate department head and ensuring close out within the acceptable timeframes.Build and maintain positive relationships with customers, contractors, and project managers to enhance customer satisfaction and loyalty.Raw Material Management:Monitor inventory levels of raw materials, aggregates, and cement to ensure adequate supply for concrete production.Coordinate with suppliers to replenish inventory as needed and optimize inventory levels.Minimum Requirements:Male/Female, between ages of 30-50Physically fit and healthyMatricRelevant tertiary qualification advantageous, but not mandatoryValid driver's license and own carAt least 5 years’ experience in logistics coordination, preferably within the ready-mix concrete/Construction industryStrong organi...