Rooms Technician

Job Description

THE MISSION

You’re the person who keeps Mama running smoothly behind the scenes — making sure every room, fixture, and technical detail works exactly as it should.

As our Rooms Technician, you’re hands-on, solution-focused, and always ready to jump in. From a flickering light to a stubborn AC unit, you make sure our guests experience nothing but comfort, even when they never see the work behind it.

You don’t just fix things — you keep Mama’s world moving.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

Technical Troubleshooter

Carry out preventive and corrective maintenance across guest rooms and related areas

Respond quickly to technical faults and guest room maintenance requests

Diagnose and resolve issues across electrical, plumbing, HVAC, carpentry and general building systems

Ensure all repairs are completed safely, efficiently and to a high standard

Guest Comfort Guardian

Ensure guest rooms are fully operational, comfortable and presented to brand standards

Attend to maintenance requests promptly and professionally

Minimise room downtime and support a seamless guest experience

Work discreetly and respectfully when entering occupied rooms

Preventive Maintenance Pro

Complete scheduled inspections and preventive maintenance programmes

Identify potential issues before they become guest-impacting problems

Maintain accurate records of completed works, faults and follow-up actions

Escalate major technical concerns to the Engineering team

Team Player

Work closely with Housekeeping, Front Office and Engineering to resolve room-related issues

Communicate clearly on outstanding repairs and room status

Support the wider Engineering team with day-to-day operational requirements

Be a reliable and approachable point of contact for colleagues across the hotel

Safety & Standards Champion

Follow all health, safety and environmental procedures

Ensure maintenance work is carried out in line with hotel standards and local regulations

Use tools, equipment and chemicals safely and responsibly

Maintain a clean and organised work area

Qualifications

MADE FOR YOU… ONLY IF

You have previous Engineering / Maintenance experience in a hotel or hospitality environment

You have hands-on experience maintaining guest rooms and hotel facilities

You have good knowledge of electrical, plumbing, HVAC and general maintenance...