Sales Account Manager

Job Description

The Sales Account Manager is responsible for driving hotel revenue through the development, management and growth of key accounts across the luxury, corporate, diplomatic/embassy and leisure segments. The role will build strong relationships with existing and prospective clients, identify new business opportunities, achieve assigned revenue targets and position the hotel as a preferred luxury hospitality partner.

Key Responsibilities

Develop and manage a portfolio of key accounts across luxury, corporate, diplomatic/embassy, UN, government and leisure segments, with a focus on revenue growth, retention and long-term partnerships.

Identify and actively pursue new business opportunities through prospecting, networking, client visits, referrals, industry events, sales calls and targeted business development activities.

Develop and execute account plans and sales activities to achieve and exceed monthly, quarterly and annual revenue targets.

Build strong relationships with key decision-makers, procurement teams, travel managers, diplomatic missions, luxury travel advisors, tour operators, DMCs and corporate clients.

Conduct regular sales calls, client meetings, property visits, presentations and site inspections to promote the hotel's rooms, dining, meetings, spa and other revenue-generating facilities.

Develop and maintain strong relationships within the embassy and diplomatic community, understanding their specific requirements, protocols, procurement processes and preferred accommodation arrangements.

Develop the hotel's luxury leisure business through relationships with travel agencies, tour operators, DMCs, luxury travel advisors and other relevant partners.

Negotiate corporate agreements, preferred rates, contracts, proposals and tenders in line with the hotel's commercial strategy, rate structure and revenue objectives.

Monitor market trends, competitor activity, account production and business opportunities, providing relevant market intelligence to the Director of Sales & Marketing.

Work closely with Revenue Management, Reservations, Front Office, F&B, Events and other departments to ensure client requirements are understood and exceptional guest experiences are delivered.

Maintain accurate and up-to-date account information, sales activities, opportunities, contracts and client contacts in the hotel's CRM/Opera system....