Senior Data Systems Engineer – Coffee Africa

Title: Senior Data Systems Engineer – Coffee Africa Location: Kigali, Rwanda Reporting/Supervisor: MEL Director – Coffee Division About Techno Serve: At Techno Serve, we believe that everyone deserves the opportunity to build a better life. For over 50 years, we have given smallholder farmers and entrepreneurs the skills, connections, and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to create sustainable economic growth to benefit people and the planet. Our unique mix of business solutions, deep knowledge of local contexts, and data-driven insights is helping to fight poverty across Africa, Asia, and Latin America. Techno Serve staff are local–95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact for our mission. Job Summary: The Senior Systems Specialist, Coffee Africa provides technical oversight of monitoring systems for our coffee practice in Africa. The role oversees the development and management of digital systems that collect, analyze and present data on farmer attendance and program performance monitoring (PIMA). PIMA is the monitoring platform for Coffee Africa programs at Techno Serve, tracking program performance and staff activities, operating through Comm Care, and Postgre SQL. Tailored PIMA reports are used by all levels of management to make informed management decisions. The system currently provides monitoring of training attendance and training observation assessments. The vision for PIMA is that it will provide real-time monitoring of all program activities leading to increased program quality and cost efficiency. Primary Functions & Responsibilities: Managing the PIMA Monitoring System to track field management programs: Manage change requests from project teams related to mobile data collection surveys, survey mapping to the PIMA System database, and reporting. Manage the PIMA System support helpdesk, tracking and responding to user requests in a timely and effective manner. Ensure Standard Operating Procedure documents, training materials, and user guides on the system are up-to-date and accurate. Monitor system performance and operation, verifying the integrity and availability of server resources...