Description du poste
SERVICE TECHNICIAN
CAPE TOWN
PURPOSE:
To provide professional installation of dosing equipment to customers.
KEY PERFORMANCE AREAS:
Business Development:
Maintain brand reputation and ethos of business in a professional manner.
Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to
the Sales Manager.
A client call planner must be completed and repeated in a 4-to-6-week cycle.
Follow the tech Calander provided that will plan installations, maintenance and breakdown calls.
Customer Relationship Management:
Complete written service reports for clients that require them. Ensure reports are discussed with
relevant persons and ensure a copy is submitted to the Sales Manager.
Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (e.g. Training Registers, Training Certificates, etc.).
Build a relationship with all key people within the client portfolio. (e.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
Always provide prompt service and assistance.
Assist with deliveries to customers in unforeseen circumstances.
Attend to customer needs concerning the best suited products and their efficient use.
Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
Demonstrate the company's consultative sales approach; leverage hands-on service to enhance our total value to the customer.
Provide emergency service coverage after hours to appreciative customers.
Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
Learn customers' operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.Communication and Feedback:
Attend and participate in all sales meetings.
Communicate on new opposition products, special account developments and any other relevant
information gathered through field activities to provide feedback to Sales Manager.
Submit a weekly sales/technical report to Sales Manager.
Adhere to Company Data and Communication Policies....