Description du poste
An exciting opportunity is available for a proactive, customer-focused Support Engineer to join a growing technical team based in Cape Town. This is an on-site role within a fast-paced Managed Services Provider (MSP) environment, supporting a diverse customer base across desktop and server environments. Key ResponsibilitiesProvide 1st & 2nd line remote and on-site technical supportTroubleshoot and resolve incidents identified by monitoring toolsPerform root cause analysis and identify automation opportunitiesMonitor system capacity, stability and performanceImplement system changes, upgrades and migrationsProvide proactive support and value-added solutionsMaintain strong relationships with customers and internal teamsAttend client sites when required for support and SLA engagementsParticipate in rotational standby and occasional after-hours support Skills & Experience3+ years’ experience in an IT MSP environmentStrong Windows desktop support experienceIntermediate Windows Server experienceWorking knowledge of Active Directory, DNS, DHCP, IIS, File & PrintEndpoint and server patch management experienceBasic firewall/UTM administrationUnderstanding of IP addressing, subnetting and routingStrong communication, documentation and reporting skillsKnowledge of ITIL-aligned service managementAdvantageous CertificationsMicrosoft certifications are highly advantageous, particularly:MD-102 / Modern Desktop AdministratorMS-102 / Microsoft 365Azure Fundamentals (AZ-900)Microsoft Teams AdministrationVMware VCP-DCVVeeam Certified Engineer (VMCE)The Ideal CandidateYou’ll be proactive, organised and customer-focused, with the ability to work under pressure and manage multiple priorities. We’re looking for someone who enjoys solving technical challenges, embraces continuous improvement and is willing to work both remotely and on client sites when required.You’ll also have the opportunity to contribute to a collaborative, forward-thinking technical environment where innovation, technical growth and customer service excellence are valued.