AR Query Investigations Agent

Job purpose

To handle, investigate and resolve customer enquiries from multiple channels in an accurate, professional and timely matter with moderate supervision. To provide high customer quality standards and, enable effective accounts receivable collection. Support administration of Credit & Collections / Accounts Receivable (OTC) activities and tasks to handle, investigate and resolve customer enquiries, maintain records and achieve compliance in line with internal and external policies and standards, regulations and compliance requirements.

Key tasks

Support administration of Credit and Collections and Accounts Receivable OTC activities and tasks under moderate supervision

To ensure customer queries from multiple channels are attended to, promptly in line with set standards with dedicated attention on inbound calls and emails in call center environment as well as outbound calls as necessary to address and resolve queries

To contribute knowledge and expertise toward resolving reoccurring queries

To provide professional and qualitative customer service in line with set DHL standards

To resolve customer’s queries in accordance with set DHL standards – including internal investigations and adherance to required internal procedures. This inludes

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