Description du poste
Responsibilities:
Manage walk-in clients and prospects who call or message the company.
Manage leads provided by the company and guide them from first contact to account activation.
Receive calls and follow up with prospects and meet clients when required.
Keep accurate records of customer information, lead progress, and all interactions using the company's app.
Contact potential customers and work towards meeting monthly sales and growth targets.
Give regular updates on sales activities, lead progress, and customer feedback to management
Guide company-provided leads from initial contact through to account activation and onboarding.
Make and receive calls, follow up with prospects across digital channels, and conduct client meetings when necessary.
Maintain precise records of customer data, lead progression, and touchpoints using the company's application and CRM system.
Actively engage potential clients to consistently hit and exceed monthly sales, conversion, and revenue targets.
Utilize social media platforms and digital channels to maintain active touchpoints and address client inquiries efficiently.
Provide regular data-driven updates on sales activities, conversion pipelines, and qualitative customer feedback to management.
Requirements:
Minimum qualification of an HND in business, marketing, communication, or a related field.
Minimum of 2 years of proven sales, student recruitment, or digital marketing experience (prior experience in education, training, or recruitment is an added advantage).
Demonstrated history of hitting or exceeding sales conversion targets and customer satisfaction KPIs.
Strong familiarity with major social media platforms (Instagram, LinkedIn, Facebook, and WhatsApp Business) for client engagement
High proficiency in social media marketing tools and working knowledge of AI productivity tools (e.g., ChatGPT).
Strong lead nurturing, relationship management, objection handling, and deal-closing skills.
Flawless written and verbal English communication, active listening skills, strong phone etiquette, and a professional, patient demeanor.
Excellent time management and multitasking skills
Proficiency with the Microsoft Office Suite (Excel, Word, and PowerPoint), online collaboration tools, and familiarity with CRM platforms and digital analytics tools.