Customer Service Agent

Main responsibilities:

• Receive and process customer inquiries (via phone and email);

• Optimize communication and relationships with various stakeholders;

• Report, follow up, document and take action to resolve all ongoing issues

until they are resolved;

• Inform customers on products and services offered;

• Perform data entry;

• Perform any other duties as assigned by the immediate supervisor or

related to the position.

Required profile for job ad : Customer Service Agent

• Excellent English

• Minimum 1 year experience in customer service

• Excellent listening and communication skills

• Positive attitude and professional work ethic

• Interpersonal skills, tact, diplomacy and politeness

• Sense of responsibility and discretion

• Autonomy and resourcefulness.

• Schedule flexibility