Customer Service Representative

Customer Service Representative (French & English) Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. About this role This role will be responsible for providing exceptional service to our French – English speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience. Roles & responsibilities - Respond promptly and professionally to inbound calls and emails from French – English speaking customers regarding their transactions, needs, or issues. - Listen actively to customers, empathize with their concerns, and provide practical solutions in French and English. - Build and maintain strong relationships with French and English -speaking customers and colleagues based on trust and reliability. - Utilize company software and tools effectively to assist French and English-speaking customers and maintain accurate records. - Adhere to departmental metrics and goals while consistently delivering excellent customer service. Formation / Diplômes - High school diploma or equivalent (college education preferred). - Fluency in French and English - Minimum of 1 year of experience in customer service or call center roles. - Proficiency in MS Office and internet navigation. - Ability to work flexible schedules and adapt to changing priorities. - Customer-focused mindset with attention to detail and problem-solving skills. Perks & benefits - Language courses - Udemy e-learning platform - Medical care package for the employee and family with the ‘Freedom of Treatment’ service - Life insurance on preferential terms - Multisport card - Integration activities – ping pong in the office, board games, volunteer projects - Employee referral scheme Autres informations Ria Money Transfer is an equal opportunity employer. We celebrate div...