Description du poste
See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat ? Apply Today!
Perks
Parts Town Pride ? check out our
virtual tour
and
culture!
Quarterly profit-sharing bonus
Hybrid work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Business Casual dress code
All the traditional benefits like group health and dental benefits, RSP match, employee assistance programs and time away ? don't worry, we've got you covered.
The Job at a Glance
The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!
A Typical Day
Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
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