Description du poste
Desktop Support Technician – Cairo Egypt
Bringing smiles is what we do at TTEC… for you and the customer. As Desktop Support Lead Technician working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture
The Role:
As a Desktop Support Lead Technician you will be responsible for maintaining the desktop/ workstation environment, software distribution, security updates, second level troubleshooting and you will act as a lead for escalation of complex issues.
Provide advanced technical end-user support to desktop systems; workstation setup, configuration, and routine tasks such as software/hardware upgrades. Act as primary point of contact for applications and limited network/server support in addition to strong leadership skills to manage multiple tasks. Resolve reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Demonstrate excellent customer interaction skills both verbally and orally. Demonstrate expert knowledge of technologies as well as excellent judgment for managing and prioritizing work.
What you'll be doing:
•Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals.Act as an escalation point for complex technical and configuration issues. Provide onsite support for VIP/P&E users.
•Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the site. Demonstrates knowledge and experience and excellent customer service skills.
•Softphone and Hard Phone Configuration and Administration.
•Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus, and MS Patch updates. Ensure Site IT compliance in terms of vulnerability management,
•Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
•Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
•Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology....