Description du poste
Responsibilities:
Client Enquiries, Payments and Conversion:
Manage WhatsApp, Instagram and online client enquiries
Respond to clients promptly and professionally
Understand client needs and recommend appropriate services and products
Check appointment availability before requesting payment
Communicate approved payment instructions
Receive and verify payment evidence
Send verified payment and client details to the studio concierge for formal booking
Drive digital enquiry-to-payment conversion
Support online service and product sales
Client Follow-Up and Retention:
Follow up with warm leads
Conduct post-service and rebooking follow-ups
Manage subscription client follow-up
Manage digital complaints and follow-up
Maintain accurate digital client records
Social Media Publishing:
Publish approved content across social media platforms
Maintain an active and relevant Stories presence
Manage the content calendar
Publish studio content, promotions, services and announcements
Support ambassador and influencer outreach
Studio Support and Reporting:
Provide temporary front-desk coverage when the studio concierge is unavailable
Complete required daily reports and checklists
Requirements:
Excellent written and verbal communication skills
Strong customer service skills
Strong WhatsApp and social media communication skills
Sales and conversion ability
Excellent follow-up discipline
Strong attention to detail
Confidence handling payment information
Good computer and digital literacy
Commercial awareness
Strong organisational skills
Professional communication style
Reliable and punctual
Strong ownership and accountability
Location:
Lekki, Lagos
Remuneration: NGN
150,000 – 200,000 Monthly (gross)