Description du poste
Responsibilities:
Receives walk-in customers to the office and directs them appropriately.
Handles general phone and inbound WhatsApp inquiries that aren't yet sales-qualified — pricing questions, hours, location, general "how does this work" questions- and routes qualified interest to the Sales Assistant.
Schedules office visitor appointments.
Handles first-line complaint intake and escalates unresolved issues to management.
Maintains a professional, warm, and welcoming front for the office, the human face of the "trust-first" brand promise.
Requirements:
Minimum qualification of a BSC
3 years of previous experience in a similar role