IT Administrator

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Recrutement d’un IT Administrator

We are seeking a proactive and technically capable

IT Administrator

to support and maintain our technology environment in Mali.

The successful candidate will be responsible for end-user support, network and infrastructure reliability, device management, collaboration tools administration, security compliance, and continuous improvement of IT processes.

This role is ideal for an IT professional with a solid technical foundation who is eager to grow their career by taking ownership of IT operations and contributing to strategic technology initiatives.

Key Responsibilities

End User Support

Provide first and second-line technical support to employees across multiple locations.

Diagnose and resolve hardware, software, network, and application issues.

Manage onboarding and offboarding activities, including account provisioning and access management.

Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.

Maintain high levels of customer service and user satisfaction.

Infrastructure & Network Management

Monitor and maintain office network availability and performance.

Support LAN, Wi-Fi, internet connectivity, VPN, printers, and other office technology services.

Troubleshoot network incidents and coordinate with vendors when required.

Maintain accurate documentation of network and infrastructure assets.

Collaboration & Productivity Platforms

Administer collaboration platforms such as Microsoft 365, Google Workspace, Slack, Zoom, or equivalent tools.

Support email systems, file sharing, conferencing, and productivity applications.

Assist users with platform adoption and best practices.

Security & Compliance

Ensure endpoint devices comply with company security standards and policies.

Support identity and access management processes, including periodic access reviews....