Description du poste
Responsibilities
Develop, configure, and maintain conversational chatbot flows using the
Microsoft Bot Framework
and various
Microsoft Azure services
, ensuring a smooth and engaging user experience.
Design and implement conversational experiences based on business requirements, including dialogue flows, intents, entities, prompts, and fallback scenarios.
Develop, integrate, and optimize
Natural Language Understanding (NLU)
models to improve the chatbot’s ability to understand user intent, context, and variations in conversational inputs.
Continuously monitor and enhance NLU performance by analyzing user interactions, identifying gaps, and improving intents, entities, and conversational responses.
Develop and maintain
back-end services using Node.js
, ensuring efficient, scalable, and maintainable application components that support chatbot functionality.
Integrate chatbot solutions with internal and external systems using
REST APIs
, third-party services, and enterprise applications.
Design and implement API integrations to enable the chatbot to retrieve, process, and exchange information with various systems in real time.
Write, optimize, and maintain
SQL queries
for retrieving and managing data required by chatbot and back-end services.
Work closely with business analysts, product owners, developers, and other technical stakeholders to understand requirements and translate them into effective conversational solutions.
Participate actively in
Agile development practices
, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
Collaborate with cross-functional teams throughout the development lifecycle to ensure chatbot features are delivered according to business and technical requirements.
Perform
testing, troubleshooting, and debugging
of chatbot functionalities, APIs, integrations, and back-end services to identify and resolve issues efficiently.
Conduct end-to-end testing of chatbot conversations and API integrations to ensure accuracy, reliability, and a consistent user experience.
Investigate production issues and technical defects, perform root cause analysis, and implement appropriate corrective and preventive actions.
Monitor chatbot performance and user interactions, identifying opportunities to improve response accuracy, system performance, and overall conversational experience....