Description du poste
Responsibilities:
Revenue & Performance:
Own the total monthly revenue target for both outlets
Track daily, weekly and monthly revenue and close gaps before month-end
Run promotions, upsells and membership drives, and hold weekly revenue meetings with sales and bay staff
Win B2B business: fleet wash accounts, corporate meal partnerships, institutional clients; at least one marketing visit a week
Report weekly to Executive Management on revenue, risks and recovery plans
People & Leadership:
Manage all staff at both outlets: sales and bay representatives, washers and kitchen staff
Plan monthly shifts so both outlets are covered throughout operating hours; your days off never coincide with the Bay Sales Representative’s
Run monthly one-on-one reviews and submit them to Lu Gold HR
Train and coach the team; address conduct, performance and attendance promptly
Financial Control:
Enforce a strictly cashless operation: POS and verified bank transfers only
Review and approve daily POS and transfer reconciliations
Manage imprest and operating expenses; flag any overrun or irregularity immediately
Authorise and document every discount, reversal or complimentary service
Customer Experience & Standard:
Resolve customer escalations quickly and act on customer feedback
Keep the bay, kitchen, front-of-house, signage and waiting areas at Lu Gold standard
Inventory, Compliance & Reporting:
Oversee stock for both outlets (wash chemicals, kitchen stock, consumables, equipment) with weekly counts
Ensure full compliance with SOPs, hygiene and safety standards
Submit the Weekly Oversight Report every Monday and the Monthly Management Report by the 3rd
Requirements:
3+ years running a retail, F&B, hospitality, or car-care operation.
A minimum of an HND
Proven record of growing revenue and leading 10+ staff
A calm, firm, and fair leader
Available for long operating hours and a weekend rota
Strong numeracy: reconciliations and stock control POS experience; Zoho an advantage
Remuneration: NGN
300,000 Monthly
Benefits:
Performance commission variable On-target gross earnings NGN 200,000+
Paid in full for contracted hours. PAYE is deducted from gross earnings.
Accommodation provided by the company
Annual health insurance, starting one month after joining
Approved off-site transport reimbursed
How Commission Works:...