Description du poste
This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.
Overall Purpose:
To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
Key Roles and Responsibilities:
Typical tasks may include, but are not limited to, the following:
Leadership and Customer Experience:
Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
Data Analysis and Strategy Development:
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Operational Management and Efficiency:
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
Strategic Policy and Innovation:
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaboration and Alignment:
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
Job Contribution:
Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
Supervisor:
Yes
Education/Experience:
Bachelor’s degree (BS/BA) desired. 5+ years of related sales experience. Our Manager Sales earns between $61,700.00 - $92,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave...