Description du poste
Responsibilities:
Guest Relations:
Act as the primary point of contact for guests, managing reservations, check-ins, check-outs, and addressing any inquiries or concerns with professional poise.
Operations Management:
Supervise the daily workflows of housekeeping, maintenance, and security to ensure the property remains in pristine condition.
Administrative Oversight:
Manage booking platforms, track occupancy rates, oversee vendor relationships, and handle billing and financial reporting
Quality Control:
Conduct regular inspections of all 11 units to ensure they meet brand standards for cleanliness, amenities, and functionality.
Staff Leadership:
Recruit, train, and schedule support staff, fostering a culture of excellence and accountability.
Requirements:
Proven experience in hospitality management, property management, or a similar service-oriented leadership role.
Exceptional communication and interpersonal skills with a focus on high-end customer service.
Strong organisational skills and the ability to multitask in a fast-paced environment.
Proficiency in property management software (PMS) and digital booking channels.
Ability to work independently and make decisive actions regarding property maintenance and guest satisfaction.
Location: Lagos
Remuneration: NGN
300,000 Monthly