People Partner – Support

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Wave recrute un People Partner – Support

Localisation :

Bamako, Mali ; Ouagadougou, Burkina Faso

Type de contrat :

Permanent

Our mission

We’re making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that’s where you come in…

How you’ll help us achieve it

As a

People Partner – Support

, you’ll assist Wave’s call centers teams in Burkina Faso and Mali through strategic, operational, and thoughtful execution of people team deliverables. Through an employee-first mindset, you will build quality relationships with stakeholders. You will work collaboratively with the country’s Support Team and People Teams to execute and align specific team strategies with the company’s objectives.

On a daily basis, you will, on behalf of Wave’s people team, help accelerate a culture of excellence in which people feel engaged and inspired to deliver phenomenal business results.

In this role, you’ll...