Sales Officer

Responsibilities:

Sales & Business Development:

Identify, approach and onboard new merchants and business customers for the company’s payment processing solutions.

Present and promote the company’s products, pricing and services to prospective and existing customers.

Achieve assigned daily, weekly and monthly sales and transaction volume targets.

Follow up on leads and convert enquiries into active, onboarded customers.

Customer Relationship Management:

Serve as a first point of contact for customer enquiries, requests and complaints.

Build and maintain strong, long-term relationships with customers.

Provide accurate information on products, fees, processes and integration requirements.

Escalate complex or unresolved customer issues to management or the relevant team.

Onboarding Support & Compliance:

Guide new customers through the onboarding and documentation process, ensuring accuracy and professionalism at every stage.

Collect and verify customer information and documents in line with company procedures.

Comply with company policies, anti-fraud measures and applicable regulatory requirements.

Report suspicious activity or irregular customer behavior to management immediately.

Market Intelligence:

Monitor market trends, competitor offerings and changes in customer demand within the payments industry.

Share market feedback and customer insights with management to support business decisions.

Identify new opportunities for growth and improved customer experience.

Reporting & Record Keeping:

Maintain accurate records of leads, customers and sales activity.

Prepare daily, weekly and monthly sales reports for management review.

Track progress against targets and report on performance.

Team Collaboration & Support:

Work closely with the finance, operations, technical and customer support teams to ensure smooth customer onboarding and service delivery.

Participate in team meetings, training sessions and company initiatives.

Promote a positive and professional work environment across the organisation.

Requirements:

Minimum of 2 years’ experience in a sales, business development or customer-facing role.

A minimum of an Ordinary National Diploma (OND) in business administration, marketing or a related field.

Experience or knowledge of payments, fintech or financial services is an added advantage.

Excellent communication, negotiation and interpersonal skills....