Description du poste
Responsibilities:
IT Infrastructure Architecture & Management:
Design, configure, maintain, and monitor robust IT systems, network infrastructure, operating systems, and core applications across diverse client environments.
Client Technical Support:
Serve as an escalation point for technical support, delivering prompt resolution for hardware, software, network, and systems issues across multiple client accounts.
System Maintenance & Security:
Execute routine system upgrades, patch management, automated backup routines, and proactive system performance monitoring to minimize downtime.
Technical Leadership & Mentorship:
Guide, mentor, and supervise junior IT engineers, conducting code/system reviews and building technical capacity within the team.
Vendor & Stakeholder Collaboration:
Liaise with internal IT teams, external hardware/software vendors, and business stakeholders to deploy solutions, resolve complex operational challenges, and align infrastructure with client business needs.
Requirements:
Bachelor’s degree in computer science, information technology, computer engineering, or a related field.
5+ years of hands-on experience in IT infrastructure design, network administration, and systems support.
Proven expertise in configuring and managing servers (Windows Server/Linux), networking protocols (LAN/WAN, VPN, routers, switches, firewalls), storage, and cloud/hybrid infrastructure.
Advanced technical diagnostic skills across hardware, software, OS, and network layers, with hands-on experience in disaster recovery and backup management.
Relevant certifications such as CCNA/CCNP, Microsoft Certified: Azure Administrator, MCSA, or CompTIA Network+/Security+.
Clear client-facing communication skills, strong technical mentorship abilities, and a proven track record of managing multi-client SLA requirements.