Description du poste
About Reserv
Reserv builds AI and automation technology that simplifies insurance claims. Through AiDE, we’re bringing technology developed in our own claims operation to insurers, MGAs, brokers, and captives across the market. Our products help organizations turn complex insurance data into useful information and put AI to work in their existing workflows.
We’re hiring our first Solutions Engineer to help customers understand what’s possible, get them successfully onboarded, and shape how our technology becomes a scalable platform for the insurance industry.
You’ll work directly with customers and alongside our engineering and commercial teams, moving between product demonstrations, technical discovery, configuration, integrations, and production code. You’ll report to an Engineering Manager and help establish how solutions engineering works at Reserv.
Your focus will evolve with the business. While customers are evaluating our products, you’ll lead technical conversations, build demos, and improve the platform’s readiness for broader adoption. As customers sign, you’ll spend more time configuring workflows, building integrations, and shipping the changes needed to get them live. Throughout that work, you’ll identify opportunities to make each implementation easier and more repeatable.
Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in
California, Alaska, Hawaii, U.S. territories, or outside the United States.
In this role, you will:
Bring the product to life.
Partner with the commercial team to deliver demos tailored to customer needs, answer technical questions, and demonstrate how our AI capabilities can improve their workflows.
Understand customer requirements.
Work with business and technical stakeholders to understand their systems, data, and goals, then translate those needs into practical implementation plans.
Own technical onboarding.
Guide customers from discovery through configuration, integration, validation, and launch, working with engineering to resolve issues along the way.
Build integrations and ship code.
Independently build integrations, troubleshoot customer workflows, and ship scoped production changes across our Ruby on Rails, React, and TypeScript stack. Partner with the engineering team on larger platform and architecture decisions....