Team Lead-Retail

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork ? where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!Team LeadAt Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving store goals. Working alongside store management, you'll be a key leader on the floor, guiding daily execution, motivating the team, and driving results through others. We are looking for individuals who act with integrity, take initiative, build trust, and are proud to support their team, community, and the Roots brand.What You'll Do Lead by example in customer service, selling behaviours, and store standards to create an exceptional experience for every customer. Provide on-the-floor coaching, support, and positive feedback throughout the shift to help team members build confidence and skills. Support the onboarding and training of new and developing team members. Share goals, priorities, and important information with the team, and motivate them to achieve daily sales, customer experience, and operational goals. Assist in coordinating team efforts and delegating tasks to support daily priorities, store routines, and scheduled breaks. Step in to support customer interactions and resolve customer concerns with a calm, solutions-focused approach. Identify issues and opportunities on the sales floor, take action to address them, and share ideas with the leadership team to improve execution. Recognize and celebrate team successes and positive behaviours. Partner with store management to execute action plans and share feedback on individual and team performance. Support store operations in the absence of management, including opening and closing procedures, POS, daily banking, reporting, and inventory duties. Uphold all company policies, proced...